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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Forgotten password

My son has forgotten his password and security answer for his my O2 app, how does he reset them? Many thanks

Refund

Please may I have a refund on two premium numbers

Refund request

Please can you help. I have had to use my mobile on premium numbers as landline not working and waiting on engineer. Can I get a refund for charges made on these numbers

Resolved! possible fraud

my message app has just informed me that I have just got a premium number on my phone.The phone hasnt been used during this time I havnt opened the message advice please

Issue with my O2 app

Every time I attempt to log into the My O2, it continually says “Oops. My O2 isn’t available to you yet. If you’re new to O2, it can take up to 48 hours for your account to be ready.” I registered on the app in December, and have tried contacting O2 ...

Resolved! Joining O2

Hi,I have joined O2 and brought my number over from my previous network. My old number should have transferred to my O2 SIM now and it seems to have done this, however, the number on my My O2 account is still showing as the number registered to the S...

Resolved! Extra

I'm trying to add disney+ as my extra, O2 keep reminding me I have to choose an extra but when I go add it it won't let me click the 'continue' button to go through to confirmation page?

Resolved! Disney + free for 12 months

I recently bought a new 12 month sim only contract and free Disney+ For 12 months was an optional extra which I obviously used. I already had a disney+ account so added the extra and it worked great, it’s been 3 months and now as the Disney+ subscrip...

Registering a new account

Hi, I have recently switched from EE and bought two new iPhones on 24m contracts with you. I cannot for the life of me work out how I can register my account. The new sim cards I was sent are not activated, and I cannot call you on the phone, as the ...

Resolved! Need to port my old number to O2

I am having no luck getting hold of anybody at 202 to port my number over to O2... I have the PAC number from previous carrier. How do I do this? Thanks

O2

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