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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8590 Views
  • 1 replies
  • 1 kudos

Resolved! Keep an eye out on this one...

Just got a phishing SMS.Looks like O2 but filled it in with bogus details and they all got accepted Reported to ESET screen filter, Microsoft Smart Screen and also the domain host.

Screenshot_20210710-123701_Messages.jpg
Shuntfield by Level 3: Thinker
  • 1102 Views
  • 3 replies
  • 0 kudos

Resolved! Possible scam text

I received a text this morning from a mobile no. +447535125201 say O2 could not process my latest bill and giving a website to update billing information via https//billingissue-o2.com Ive logged on to my O2 account and everything looks fine. Any ide...

LindaMac by Level 1: Joiner
  • 623 Views
  • 2 replies
  • 0 kudos

PAC code

I need a pac code to keep my number but change provider. I can’t send messages and when I call 202 it just beeps and the call doesn’t go through. I read that you can get it by logging into o2 account but I can’t find any way to request the code, so a...

Anonymous by Not applicable
  • 524 Views
  • 2 replies
  • 0 kudos

Resolved! Pending traction

I recently upgraded my phone - the remaining bill for my old phone was paid off by 02 however there is still pending traction in my bank, even though it states on my billing account that it has been paid? Will the money be taken out of my account?

Chels22 by Level 1: Joiner
  • 642 Views
  • 3 replies
  • 0 kudos

Resolved! Discount

I have just received my 25%discount for phone billWhen will this be applied?Thanks

Lorri72 by Level 1: Joiner
  • 636 Views
  • 3 replies
  • 0 kudos

Resolved! Payment

HI , I would really a need a support ASAP IF IS POSSIBLE PLEASE

Gabobe by Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of purchase

Hello,I require proof of purchase for the Samsung cashback offer as Samsung are trying their hardest to not accept my documents.I have tried O2's suggestion of going to the bill/tariff section and creating a PDF document of my bill, but this is not p...

RichS11 by Level 1: Joiner
  • 501 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ Not linked.

My 02 states that my disney plus will run out on 3/12/21. In my Disney+ Account it states that the O2 subscription has ended. How can i relink the two?

Screenshot 2021-07-06 at 20.33.06.png
J_Ing by Level 1: Joiner
  • 556 Views
  • 3 replies
  • 0 kudos

Unlocking phone when cancelled number already

Hello, I moved abroad and so I cancelled my o2 account and number. Now I am trying to unlock the phone to use another network which can be done using the o2 app. However, I can not log in to o2 app or myhelp because I no longer have an o2 number. Cat...