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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Live chat

My live chat won’t load on my 02 app every time I press on it it takes me to the App Store

My sim card

I have paid for my sim but its saying i have no sim card in my phone when i do and i cant ring anyone

Resolved! How to access my Disney + account

Hi all, I have just got out of a 4 year domestic violence relationship, he was in charge of everything including my log in for my disney plus which is my extra from my 02, how can I go about accessing the account please as I can't seem to find anythi...

Resolved! Roaming

I was in tenerife for last 7 days and I know with roaming data it uses fair amount. However I go back to England today and I went from 4.5 gig to under a gig since I got back at 17:00. Why

Resolved! Inclusive travel plan

I’m going to Bermuda is it included in my travel plan calls or is it £4.99 a day to use?

Resolved! my subscriptions

Hello, I want to cancel my subscriptions to Disney plus and amazon prime, I got redirected to do that at O2 but cannot find any info on how to do it online. Please help

Resolved! Cancellation of numbers

Cancellation of numbers. I would like to give up two phone numbers because I have returned to Poland for good. What should I do? I've already sent an email but I was told they couldn't do it. xxxxx xxxxx xxxxxxxxxxx I don't use this number anymore em...

Resolved! SIM card transfer to new phone samsung

Hi there,I have a new Samsung phone and I would like to transfer the data to my new samsung phone i did swap my SIM card but it is showing not network , and on my IPhone is not SIM card but still working ? How can I transfer the data from IPhone to s...

No service

Hi, I currently have no internet or service on my phone. I can’t revive or send out any call. This is really frustrating as I’ve got a lot to do.

Resolved! Owners

how i can change the owners?

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