My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8716 Views
  • 1 replies
  • 1 kudos

Resolved! My bill

Please can my account be placed on hold for just a few more days longer than today? My bank card is still not with me and the bank have sent me another one. It will be with me in 3 working days.

Resolved! Sim change from 4g to 5g

Hi All,I have just received my new iphone 12 and in the package was a 5g Sim, do I need to change to this sim and would my number still be the same??? Sorry I’m a bit Old!! Lol

Andyroo by Level 1: Joiner
  • 1547 Views
  • 1 replies
  • 0 kudos

Number transfer

Hello!I have recently joined O2 from Vodafone and transferred my number over. this appears to have worked however it is still displaying the original number that I was given by O2 in the My O2 app, does anyone know how to change this?Thanks

Jess94 by Level 1: Joiner
  • 495 Views
  • 2 replies
  • 0 kudos

Resolved! Disney plus

Hello I added a extra which was Disney+ because I got a product that came with 6 month Disney+ .I clicked on the Disney plus extra and put in my email address for Disney+ .I now can go on Disney+ and watch but I want to cancel I went to the plus sign...

Asher by Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

Resolved! logging in

I cannot log into my account as O2 says I have no account. I am being billed excessively and cannot go in to check my bills. Why is it saying I do not have an account?

AnnieH1 by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving 02

Hi there I would like to leave 02 I have another service provider thanks

Zako by Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! New phone delivery

My new mobile says it has been delivered but I have not received it? How do I find out where it is?

Meghan by Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Resolved! 02 rewards

So I've trades £50 from my rewards into an Argos online ecard but since it took £50 from my saved up rewards I've got no email with the online voucher???

Terry17 by Level 1: Joiner
  • 454 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrading - now have no service at all!

Went into the O2 shop in my town - decided to upgrade my phone. When the chap tried to put the sim in the new phone, he broke the sim carrier. He didn't have another of the phones available to he had to reverse the upgrade - so now I find that I don'...