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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 7936 Views
  • 1 replies
  • 1 kudos

Resolved! Replacing my sim with no number

Hi there. I got a iphone replacement yesterday and I want to put my eSIM on the new iPhone so I’ve logged into my o2 but in order to do so you guys need to send text codes to my number but I don’t have a sim on this phone so I have no service. Is the...

Raffl96 by • Level 1: Joiner
  • 233 Views
  • 1 replies
  • 0 kudos

Ending contract

Hello, i am looking to end my contract. I have requested my PAC code but it is not telling me if I have ended my contract. I just wanted to confirm whether or not my contract has been terminated after I have requested the PAC code or do I need to do ...

Josh16 by • Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

sim card

hi my sim card doesn't work i can't phone out or textcan you please order me another SIM card as I can not use my phone for over a week now thank youps it keeps coming up NOT REGISTERD ON NET WORK

Canary216 by • Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Paid bill

I’ve paid my bill I have proof of that on Friday but still hasn’t updated on my account and my phone is still cut off I don’t wanna pay again and get charged twice

Callum8 by • Level 1: Joiner
  • 242 Views
  • 3 replies
  • 0 kudos

02

As an 02 member I was wondering what 02 supplies, I assume that they take care of my Mobile phone usage but I also have an account with BT, I take it that BT is for my Radio and Television, does 02 also supply Television coverage or is that supplied ...

AWB by • Level 1: Joiner
  • 269 Views
  • 2 replies
  • 0 kudos

Sim not showing on my account

I have 2 O2 sim cards, but when I log in to my O2 only 1 sim is showing, I am being billed for both sims. The number that is showing on my O2 is [removed] and the number that doesn't appear on my account is [removed] I wish to make changes to my acco...

Big2401 by • Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Viewing bills from 2023

I want to view and download my bills from between March 2023 and September 2023 (7 bills in total). I can view and download my bills dated as of 7 September, but not the earlier ones from last year. The error message states: We're making some updates...

Sumaking by • Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

my rolling monthly plan not showing

my account has been debited by £20 on 19 July for my rolling plan but my account is not showing that i have one and i am being asked to set one up

george08 by • Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Contract

I am trying to find out how long i have left on my contract?

Kerry19 by • Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos
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