Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 Enhanced Trade In Value - Pixel 9

I received my Pixel 9 a month ago, and I was trading in my old phone against this purchase - taking advantage of the extra £150 trade in offer. However Im unable to redeem this offer yet. O2 recycle have received my phone, and the trade in value of t...

Resolved! Transferring my mobile number to new device

I have tried transferring my number over from my old device to my new one and I just keep getting the message unable to transfer.I’ve tried using the guide and I’ve also contacted support through chat to no avail. I have an iPhone 12 going to a iPhon...

Resolved! New phone upgrade exchange

Hello, I upgraded my iphone las t week and unfortunately, I don't like it, its to big, how do i exchange it for a smaller model? Regards Julia ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

Live chat in app not working (never connect)

this mobile app is a joke? never connects to live chat? and going online says 'use the mobile app' so what do i do? i wish i never joined o2.... the whole experience from buying the esim, to the plan, to now trying to get support is a joke and im onl...

Resolved! Final Bill

I am receiving texts saying i owe £2.77 after my contract was cancelled but when i try to pay i cannot log into the app and there is no way to pay through myo2.

Resolved! change number

can i change my number

Don’t want contact from you anymore

Don’t want contact from you anymore. I ended my contract and still receive a lot of unwanted messages. Would like to ask you to finally stop it. Thank you my number is [MOD EDIT: Personal info removed]

Calls and messages

Hi! My name is Sena and my number is [MOD EDIT: Personal info removed]. I can’t call anyone or text anyone.Can you help?

esim

Hello,I would like to change my sim to an esim, please.

Resolved! Buds3 Pro Offer

I preordered the Z Fold 6 and have been having a blast with it since. One thing that convinced me to place my order through O2 was that I would be able to take advantage of an offer to buy the Buds3 Pro for £20. However, since placing the order, I ca...

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