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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

changed my iphone

i have changed my iphone to a newer one but have no service with old sim what do i need to do

Resolved! Refund

I received a text to say I had overpaid on my last bill. I am changing from O2 but I would like this amount refunded instead of in credit. I can’t find out how to do this on my O2 and have checked. Can I have this amount refunded?

Resolved! Upgrade

Hi I want to get an iPhone 16 Pro but I have already got a contract with you to upgrade it will cost me to much money any way to cancel this contract and start up a new one pls

No security code sent when logging in

Hi When trying to log in to MyO2 via a web browser I don't receive the warning text or the securtity code. The page says "We've sent a code to..." but my number doesn't appear. Everything is ok via the app, I get securtity texts if I make a change on...

Refund

Hi I would like ask when refund will be on my account I correct my bank details thanks anna

Data

Why am I going thru so much data on [REMOVED]

Resolved! PUK

I can’t receive my PUK code because it’s sending it to my phone number

Phone is on SOS and I am abroad

My phone has gone on to SOS due to me been out of the country and late payment. The payment has now been made but the bar is still on my phone. I have no way of getting into My O2 due to been out of the country and can’t access my messages or ring ou...

Resolved! O2 app

I can't access the my o2 app after switching to my o2 sim card and make sure its active. I've been trying for over a week and still can't access it. I've reset my password multiple times thinking that was the issue but it isn't. I have no data and ne...

change of address

hi, i need to change my postal address, thank you

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