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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Terrible Countrywide Coverage

I drive a Lorry all over the country and find the connection is terrible most places I go both on the phone calls and internet. I’d like to leave O2 and go to a different provider but I’m contracted to November 26th. How do I go about cancelling?

Resolved! Faulty phone

I have a flip phone and where it folds as become very creased and also the camera lense has started to smudge like a large black blob. I can't see the phone withstanding the term of the contract

Resolved! Unable to download bills

I need to download my service plan bills to submit to work for reimbursement, but when I try and access my "billing history" page I get an error message saying "You can't access this page right now. Please choose another account or mobile number to o...

Resolved! Account number

What is my account number please?

Resolved! Sim card

Today I’ve received my replacement phone. Sadly I’ve left my sim in my old phone. so I now need a new sim. I can’t log into o2 because it’s sending me a txt message which I do not have access to.

Bill enquiries

I need help with my latest bill enquiries please

Upgrade

I am due an upgrade, and the deals taht you have offered me I can find elsewhere. Still with 02 but for £5 cheaper and on a shorter contract, Are you able to match this?

Order Query

i wanted to know when this order is ready

Resolved! Cancelling contract

I wish to cancel my phone contract phone number : ********** jessica iphone 15 pro max [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Buying one off additional data

Hi O2 Help - I’m an O2 customer. - I’m currently on holiday in Spain for a week. The Wi-Fi where I’m staying is not good. - Would I be able to use my O2 personal hotspot to access the internet and is it possible to buy more data only for the week tha...

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