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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My data is not working

Hello hi I just paid for the data n I still not getting mobile data still can you help?

Resolved! tried to get a phone contract but didn’t work but £30 was still taken

unbeliever

Resolved! Using My phone abroad

Hi I am going abroad from UK to Spain and I want to be able to to use my phone without any extra charges

Resolved! O2 app

Hi!i cant access my o2 app

Resolved! Increase spend cap

I would like to increase the spend cap on number ending 774

Resolved! mobile number

I was told when I joined O2 that I would be able to keep my old number I had with Virgin. When will this switch back?

Unable to update account details.

Hi, A previous individual used to manage this account but he since has left the business. I have been able to sign in to the account just fine, but when clicking on 'Manage my details' I tend to get an error message saying "We can’t send you any more...

Resolved! Want to merge two 02 numbers to have just one account

My daughter had an o2 phone number which is still running but she doesnt use it, it was under my name. I also have a different number, my one is up for renewal, however is there a way I can merge the two keeping my number but with her contract terms?

Resolved! DRO

I am applying for a DRO and have been told that the part of my O2 bill for the phone purchase counts as an unsecured loan so has to be included. I need to know whether there is an early settlement fee which would need to be taken into account. Can an...

Resolved! Spend cap £5

Hi I try put on £5 spend cap please on my phone [Removed] thank you Anthony Burton

O2

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