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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Mobile contract

When does my contract end please

Resolved! Bill

Hi I have recently left o2 but just had a text saying I owe £2.65. I can’t log on to my o2 app as it says I’m no longer an o2 customer

Confusion regarding O2 security check number

I placed an order for a device earlier today. It said my order was with the credit team for further review. a few hours later I received a text message from O2UK saying: Hi, it's O2. We need to do a quick security check on your recent order. Call us ...

Resolved! Disney plus

Hi I am trying to cancel my Disney plus , it won’t let me cancel it just down graded to standard . I don’t want it , can you please cancel it from my account thanks

changed contract now without service

Hi I changed contract and now have zero service on my phone and can't even call you

billing

Hi , can you please check for me why my bills went up .I add Disney couple days ago but this was on Extras on us ?Thank you

Your order is awaiting credit check results

How do I know if my order is progressing or not? I’ve not been contacted

My O2 app

Hello ,I ordered a new O2 SIM card and downloaded the app on Monday afternoon.the card will probably take several days to arrive, but the app is not working and the message points that , if it takes longer than 48 hours I should contact you to look i...

Resolved! Cancel minutes and data part of contract

Hi, I would like to delete my airtime plans of minutes and phone time as well as cancel all data. I would just like to pay for my phone as J am out of the country until March next year. Thanks, Kirsten

Resolved! Details

Hi, I would like to change my name and date of birth on my account details.

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