Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

App not compatible

I have the my o2 app, but suddenly its not compatible with my phone. I have a Samsung galaxy s20+ so it's not like its historic. Now I have no app access which is completely ridiculous. Issue with an update? How can this be fixed?

Resolved! Number share samsung watch 5

Can you number share with samsung galaxy pro

MY O2 app

Your app is broken can not open or update saying device is not compatible only had the phone couple of months Galaxy Zfold3 how can i check on my stuff or make changes or payments if i can not access my own account what a joke

Resolved! Missing funds

Last time I topped up it was for £10: so I could get a.£5 bolt on just gone on to my account to find out I have only a £1 in my funds ? Any one knows why this is please.

Resolved! Incorrect delivery address

I've just ordered my new phone but the delivery address is my old address how can I change it to my new address...I changed it during order but the old address has stayed on

Resolved! O2 sim as part of Virgin volt package

Hi therein order to get an acceptable new package on Virgin media I’ve been sent a new sim, now, I’ve already got a contract phone from EE so don’t need to use the o2 sim at this point in time so I’m guessing that I just hang onto the sim and do noth...

Can't reinstall the my o2 app.

I have just did what someone said on another post and by uninstalling the my o2 app and reinstall it again on my mobile phone and tablet but there is a problem there I can't reinstall the my o2 app as it says that my device isn't compatible with this...

02 app not compatible z3 flip

I used to have the my02 app installed on my Samsung galaxy z3 flip now its not compatible

Android app states unavailable on my device on Google play store

On the Google Play Store in UK the app doesn't show up when searched for and if I access it through Google it tells me it's incompatible with my device, I'm running Android 12 and have a Motorola Edge 20 Lite (not on O2, trying to access app for my S...

Resolved! How to Claim a pair of Google Pixel Buds Pro - part of Pixel 7 order

Hi, can someone please explain how to claim the pixel buds pro which was part of my order?I spoke to O2 CS who sent me to O2 recycle, who said they don't deal with it and gave me a website that doesn't exist (not their fault). Can someone please assi...

O2

Forum Posts