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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Leaving O2

Hey there! I would like to leave O2 as soon as my current contract expires (it should be around the 18th of December). I have to give 30 days notice and would like to ask you to initiate the process as I can't do it in my account, keep getting errors...

Extra charge

Hello Dear,I wanted why is O2 have such a huge and drastic change of monthly bill charges, especially for this month. It is showing £71, which is very huge amount as compared to the constant amount deductions every month. Can you explain me. Thanks

Resolved! My o2

My 02 only has details of 1 phone, I have 3 phones with you. Where can I find details about these

My 02 App

How can I change my email address on my account. It's already being used and I can't sign in

Cash

you charged me twice for my phone bill, please refund

Resolved! Merging numbers

I have just got a new phone contract which has come with a new number but I want to keep my old number. How do I do this?

New sim activation and new plan

Hello,I am having severe problems with your phone customer service for the past few days. I have called many times. On wednesday your male representative told me he will send me a new sim card and he would call me the next day at 2pm to activate and ...

Resolved! Adding children’s SIM’s onto myO2 app

I’ve just joined O2 a couple of weeks ago and now added 2 additional SIMs to my account for my 2 children’s phones. How do I add these onto myO2 app please so I can see everyone’s usage and bills? It’s not immediately obvious. They’re all registered ...

Billing Issue

Hi, I have 12 Months O2 SIM Only contract for the amount of £10.88 and the renewal date of my contract is 29 Nov 2024 but today is receive the message from O2 your latest bill is £32.53 for the date of 01 Oct 2024 to 01 Nov 2024. I am asking just sim...

App not letting me log in

I have been a customer for nearly a year and the app isn’t letting me log in with my details. I just want to view my data and billings.

O2

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