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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Suspended Account

My O2 account has been suspended due to suspected fraud, and due to this I have been without all phone and internet service for 6 days now. Customer Services say the can’t help because it’s with the Fraud Team and said to email them at o2fraudteam@o2...

Resolved! leaving

I want to pay the balance on my contract and leave but I want to take my phone number over to another phone company how do i do that

Resolved! Disney plus

I have Disney+ as an extra with my o2 account, it's saying I've activated it but I don't actually have a Disney account, how do I go about setting this up and using it? And do I need to put my card details in even though its a free trial and I've tur...

Resolved! SCAMS

think it may be a scam but somebody phoned me to offer me 40% discount and Write off device payment if I PAYED £30 Fee, they had all my details and sent me an access code.

Resolved! Issues

Hi I am having issues sorting out my nhs discount. I am trying to apply 25% discount on my account and then the second account should get 20%. I had called into store on Friday 17th and they said to reattempt today as online assistant had reset somet...

bolt ons

Is there a problem with O2 website? Cannot purchase bolt on.

New account/sim only

I’ve been under a contract for the last 2 years under my mums account, but I am going to be buying a new phone soon and I want to start paying for my own sim only plan which means so need to come off my mum account, but can I have my own account whil...

Resolved! Cancelling tariff

I would like to cancel my sim-only tariff as it is too expensive compared to other providers, please could you help?

Resolved! change my email address on account

I can't Access my old email that why i like to change to new email

Resolved! My O2 App and old Nexus 7

I have just got my old Nexus 7 (2013) up and working again but as it was soooo slow I reset to factory conditions and re-installed most of the Apps I think I had on there. This included the My O2 App which did install OK but when I tap on it a log on...

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