Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
Hi i made an order. Paid £20 upfront but not heard if I have been accepted on credit check? pls can I have an update as you have taken the money out my account?
I require some help to pay an overdue bill.
Hello, I am just writing to check to see if I should have received a confirmation email for my order immediately or whether I received a confirmation email once the product is ready? I purchased a product yesterday and have not received a confirmatio...
I’m currently abroad (Vietnam) and forgot to add an international bolt on before arriving in Vietnam. I’m unable to use my phone number to access my o2 account, is there another way of logging in?
Good morning, I have been trying to save the money which is due to expire on my rewards account. I have been getting a message from the 313 number saying the number is no longer available. I have also not been able to access O2 rewards via the websit...
Hello, I have made a request for a monthly payment contract.I was supposed to receive a phone call back with the outcome in 24 hours.Nobody called me regarding this.Can I know what happened with my contract?The reference number is: (REMOVED) Thank yo...
I'm nolonger receiving text messages and I've received a message from O2 saying my contact number has changed. Has this got something to changing to Aerial Direct.
I've been abroad for 10 days and I had a message to say I'd reached my spend cap. I was using hotel Internet. On checking my bill its says I've made several phone calls for a few seconds each and have been charged £2 for each call. I haven't made any...
eSIM swap to another device
Hi,I have 2 problems. The first is that I can’t log in to my O2 on new devices or browsers. I enter my email and password and get told I’ll be sent a code to my number to verify. I just never receive the code and there isn’t a box to type a code in a...
