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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can’t set up eSIM

I have changed from EE to yourselves on a sim only eSIM and I’ve been completely cut off since the 4th November and have no service provider. I cannot log into MyO2 as the only way to verify me is to text me with a code… as I’m not connected to a ser...

Resolved! My order was cancelled without notice

I ordered a couple phone cases over a month ago and only just saw it was cancelled. When i ordered it, it said it would take 3-4 weeks to arrive so i didn't think of checking till now. I received no email or text so say it was cancelled either.

bill

I receive a message that I have to pay 51.60

Resolved! Can't access my account

Speak to agent

vat

billing for vat

O2 recycling

I am yet to receive my 02 recycling package to send back my old phone

My o2 app

Hi, I have just taken out a new contract with yourselves and set up an o2 account, however it keeps saying error and will not log me in on the app, on the web it says I do not have any current products or contracts but I keep receiving texts asking m...

can not log in to my account

please help to log in to my o2 account

Changes to tarrif not made by me

I have had multiple emails and texts since last night saying I have changed my Tarrif to a new eSIM only however I haven’t made any of these changes.

Can not activate my eSim using My O2

I need to activate my eSim urgently. I purchased my contract for SIM yesterday and opted for eSIM for urgent needs. I can not sign in to My O2 App. It says wait for 48 hours.My account id/email is ************* and the number given is ***********Plea...

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