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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! When I ordered my new phone there was an offer for the new ear buds for £1. When will I receive my v

When I ordered my new phone there was an offer for the new ear buds for £1. When will I receive my voucher

Resolved! My account email address is wrong

My 02 account is not working as you have entered my email address incorrectly.

Logged in but cannot access 'My o2'.

It takes me to a page where it says there is a problem. It means I cannot look at bills or make changes to my account.

Credit and favourite extra on my new account

Hi I am having trouble signing in to My o2 account to organise my outstanding favourite extra on my new contract. The two items outstanding on my account are 1. this favourite extra and 2. A £50 credit on my account offered by Kirsty. I have emailed ...

Extra

I can’t activate my extra for Amazon music

Resolved! Audible should be free for first 3 months

On my bill it states audible is an extra charge but when I upgraded to my latest tariff audible was a free extra for the first 3 months, please can this be processed so I get audible for free for next 2. Months and this months audible amount refunded...

I cannot acces my account and see the bill.

Hello. I am unable to see my bill on the website and on the app. I urgently need it. Thank you.

Resolved! Contact Email address

How do i change email contact address

Resolved! Won’t let me log into my app even though it’s been 48 hours

I’ve set up the my O2 app on Friday it’s been 4 days now, and it’s still saying the app isn’t ready for me yet when I go to log in, how do I fix this?

Resolved! Roaming

I am an ex Virgin customer and we had free roaming in various countries. Do I get free roaming with 02 in Spain and France?

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