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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! No account details showing

Hi I updated my account tariff to 30GB Plus on 18 July so I could freely use my phone in Canada and Alaska, but the app is not showing any of my account details. Can you confirm that I am now able to use my phone free of extra charges in Canada and A...

Resolved! App

I can’t get into the app

My bill

Hello i cant pay my bill becaause my O2 isny working

Resolved! Log in

Hi I can't seem to reset my password for my account. account for s.i.mafique**Personal info** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Can’t select address on account

Hi, Getting quite frustrated here, been trying for 3 months to put the right address on my account, can select it from the drop down but just throws up an error message saying building name/number can’t be blank even though it isn’t!! 202 just say it...

Resolved! 10GB data?

Hello, My contract should be 10GB of data, but the system only showed 5GB. Why?

Resolved! Old number

Hi I want keep my old number please my old number is xxxxxxxxxxx pAc is xxxxxxxxxxx my new 02 number is xxxxxxxxxxx ssN is xxxxxxxxxxxxx thank you [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Top up balance

Hi, I put in a new sim and selected "top up"on my account. Paid £10 and got a receipt saying I'd topped up £10, but my balance is showing as £0?Why is that?Thank you

Resolved! Samsung buds for £1

Hi I would like to know when I receive my voucher for Samsung buds for £1

Charges

I am totally unhappy about charges being added to my next bill.19 July calls to 0845 - I had no knowledge of being charged for there's calls.26 July charges when abroad- I arrived in Newark USA on a delayed flight from Edinburgh and made several call...

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