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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

payment on my bill

I have a payment on my bill that I don't recognise

Internet connection problems

Anyone having internet connection problem. I am trying log in using 4G but unable to connect. Service in the area is fine too so not sure what's happening??

Why can I not see my additional mobile?

Registered my additional mobile but it is not showing on My 02

Resolved! Signal Issues

I have always had very poor mobile signal at home, 1 bar if lucky. I have switched my wife's phone to wifi calling but do not have that option on my Apple XR model. I note when checking network status on my O2 app it is saying that a phone mast close...

Resolved! O2 app login

I can't login to my o2 app.Every time it says to contact support.I have reset my password as well

Resolved! Querying Order I Did Not Place

Hello. I received an email and a text both thanking me for placing an order I did not place. The amount charged appears to be £0, is this genuine or has my account been compromised?

Billing

Why did I pay 72.24 as a first payment on 21 august?

Resolved! Order received email

Good afternoon I’ve received an email today advising that my order has been received and my new Bolt On has been added, I haven’t made any orders or requests. I previously had my O2 account hacked and am wanting to make sure that this isn’t a scam or...

Resolved! Suspicious text and emails

I've just received this text and 2 similar emails and I'm suspicious because I haven't ordered anything and the website shown in the message is different to the usual website for My O2. When I log in to My O2 (not via the link in the emails or this t...

Resolved! Unrecognised charges on my bill

My bill with O2 every month is £7.03 , this month it is £20.04, There are 3 charges on it that I don't recognise 1 premium call to 09015450323 for £5.84 and 2 premium texts to 60109 for £2.50 each. All these were made on 15/7/23. Can O2 please invest...

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