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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Phone Bill

I recently received an email saying my bill was overdue for a phone that I have never used or have any knowledge of. I would like this account closed and the fees removed.Thanks

Resolved! My Google pixel pro 7 is faulty. The screen starts flickering and the screen goes green it seems to

My pixel pro 7 is faulty. The screen starts to flicker and it goes green. The battery seems to get hot. I've been in touch with Google and they are sending labels so I can return the phone. They haven't arrived and it's been well over a week.

Bill

I want to pay my bill

Resolved! Unlock phone

I am currently in New Zealand and need to unlock my phone to allow me to use a New Zealand SIM. Can you do this please: Thank you

Resolved! Order

I've just had a text saying my order's gone through but I haven't ordered anything. When I look at the order it just says VAS change £36.97 a month. Am I a victim of fraud?

Add device

How can I add a second phone to my account?

Am i due an upgrade

Hi although logged into my O2, I cannot find out if i am due an upgrade.

Logging in to My O2 via browser

I'm having real problems logging in to My O2 via a browser (have tried safari and chrome, cleared cookies in both). The app works fine. Safari prompts me to allow a download after entering username and password, the download is a file that cannot be ...

Proof of purchase

Where can I find my proof of purchase for a recent online order?

Resolved! Police discount

Good afternoon I am trying to add on my blue light discount for the police but am unsure on how to do it

O2

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