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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8362 Views
  • 1 replies
  • 1 kudos

Additional phone

Are there any options to have an additional phone on may account with a different number

Resolved! Pay outstanding final bill from overseas

Hi, I have an outstanding final bill for my O2 product and have cancelled the direct debit. Since I live abroad now, how can I pay the outstanding? Thanks in advance!

Where is my eSIM QR Code?

So I bought a new phone and upgraded my tariff to a new Sim ONLY deal. I'm going from an old Galaxy S6 to an A55 5G. I chose the eSIM option because the website said it was instantaneous and I could transfer from my number off the plastic SIM in my o...

My Sim card is blocked

Hello, I have a Sim card in O2. However. I forgot to top up it and now I cannot call or write SMS from it but when I try to log in to my O2 to top up my number I cannot receive messenger on my phone with a number as my Sim card is blocked. [Mod edit:...

Fenix by • Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

locked out of phone

my grandson tried to many attempts to get into my phone phone keeps telling me to many attempts and try again in 30 seconds but it just repeats it and i cant turn off the phone

log into account

i can’t log into my account as it needs to send a text to the number but my ipad isn’t receiving the texts. is there another way i can log in so i can pay my bill

Resolved! changes services and pricing terms

Hi.I received a message from you about the contract changes and the price increase. In this case I want to cancel the contract for your services.

SvSo by • Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

I can't top up my account online

I've been trying to top up my account online, but I'm being automatically directed to a page that says 'this service is unavailable.' As a result, I can't purchase any data/plans. How can I resolve this issue? It seems like an online glitch.

kiki_s by • Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! How to change phone number

Hi there I'm just wondering how to change my phone number

Calum36 by • Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos
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