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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! can't log in

I can't log in. I lost my phone and it requires a code that's been sent to it. is there a way around this? I can't fine it anywhere

Resolved! Can do ANYTHING to get my Esim downloaded

Right, this has been driving me absolutely insane. I've jumped through all the hoops I can bare to stand. How the hell do I get this bloody Esim installed on my bloody phone?! I can't scan the QR code, I can't use the advice for when you can't scan t...

Resolved! Change address

I’m trying to update my address to upgrade my phone but it is saying unable to as my bill is being prepared

Upgrade delivery

Hi, I ordered a phone upgrade on a new contract and it says it would was due to be delivered on the 21st however I have not had an email to say it's been dispatched and can not find any info on the status of my order

Emails not coming through.

I have 02 on my Samsung smart phone. Some emails are taking days to come through to me. I can receive calls from the same person but if they send an email it doesn't turn up for days. Any help?

Resolved! Bill refund

I have spent 5 hours on the phone with 02, I cancelled my phone a month ago and have been billed 3 times. He said yesterday he can refund me but today I got a text that it is a credit - I have left o2 and specifically said I did not want credit as it...