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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 18+ Settings

Hello I would like to remove the restricition on 18+ websites for my account.

Disney + subscription end date

How do I find when my Disney + subscription ends? and if it auto-renews or not?

Resolved! Payment

I have a bill on my account and unable to pay it till a certain date. I keep getting messages saying that I won’t be able to call or text. I’ve tried calling and messaging to arrange a date to pay and keep my account live but I keep just getting quot...

Resolved! blocking a stolen sim

we've only just realised the sim card has gone missing in my phone and so we need to block it

I need my Bill with IMEI number

I need help in getting the bill with IMEI number.

Resolved! Pay As You Go Top Up Not Showing

I just topped up my pay as you go account but the new balance is not showing in My O2.

Resolved! Disney+

Hi i was looking at my account and have just seen that i have been paying for Disney+ but i dont have it as a bolt on??

25% discount

Cant get 25% discount to work, we are experiencing some technical difficulties someone help.

My O2 app

when I log in to the app it says that you need to wait 2 days for my account to be allowed to have the app but have waited over a week and the same message pops up.

Resolved! Prime Extra

I have been given 6 months of Prime free as an extra by O2. How can I link this to my existing Prime subscription please when I activate it?

O2

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