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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I cannot access my account

I upgraded form sim only to an ipad so no longer have the number on my account therefore I cannot log onto my account to pay my bill as it wants to text me a code to a number that no longer exists

swap to esim

i would like to swap to eSim from the plastic sim cardplease advise how this can be issued

Resolved! Cancelling

Hi I’d like to cancel my contract

Mobile data and service dropped out

hello. my phone stopped working around 15 mins ago and the data and mobile service dropped out. i restarted the phone and it hasnt help

Resolved! Hi

contact o2

Resolved! Voice calls from the Uk to France charges

Are voice calls from my mobile to France included with my package allowance or are there roaming charges like other service providers..??

New contract

I joined o2 on Wednesday and keeping in mind it’s now Sunday and it still won’t let me on the app it says to wait until 42 hours to join and it’s been well past that. I don’t know why it won’t let me on

Resolved! Leaving O2

I am leaving O2, and send you a 30-day notice to fulfill the requirement of end of contract. The last day should be 17 Dec. 2024. Hope you process and send me a confirmation email for the above request. Thank you

Resolved! I want to leave

I been trying to close this account down as I have paid my phone off for virgin and I switched the phone to another phone network but I still being charge and when I tried to sign on app to close it the app not letting me and then when I click to swi...

Resolved! £10 Rolling plan and using my phone abroad.

I currently have a £10 rolling plan and am planning to visit the Netherlands for a weekend. Do I need to add something to my plan to be able to phone the uk.In the summer I went to Jersey and could receive calls from the UK but could not make any cal...

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