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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Extras charged and shows on the latest bill although the extra for Amazon Prime is cancelled.

I have cancelled my extras for Amazon Prime just in time. It shows that Extras are cancelled in the My O2 as well as on Amazon account and I cant use the Amazon Prime anymore. But on my latest bill the extras for Amazon Prime are showing as billed.Ca...

Resolved! How can I view previous months data usage?

How do I view previous months data usage? I can only see my current usage & historical bills but nothing about my actual data usage. I've seen an old post from 2017 giving instructions how to find historical usage but those instructions seem to be ou...

Resolved! Where is ‘Bring in new products’ on My O2 app?

Hi all, I’m looking to add another phone number - a SIM - to my My O2 account. I googled it and it appears it is under ‘Bring in Products’ but I can’t find that section anywhere on My O2 - can anyone help please? Thanks

My O2 Bill

Hi,why can’t I access my O2 account to view or download my bill?

Wrong adress

I've ordered a sim and and got my contrsct emailed to me and noticed I've pressed 147 in stead of 149firbmt adress I've tried to email but had no reply and it says my sim had already been despatched but it will be going to wrong adress plz can someon...

Insurance

Hello. I bought a phone almost 1 month ago and now when I received the bill I saw that I don’t have to pay for insurance, but I asked for it.

Resolved! disney

My free disney plus is finished on the 19th of january 2024 How do i cancel the subscription

Upgrading

Trying to upgrade to the Sony 5V but will not process my request for 31 month contract for 125G data. No extras. Highighlights until gets to last two of accessories and trade in. How do I fix the problem&upgrade?

Resolved! I want to take my number to a pay as you go sim my contract is over

Please can you give me the puc code to transfer my sim to another company pay as you go sim and make this bill my last bill

Incorrect Security Details

I`ve recently come direct over to O2 after several years on it with Tesco Mobile because their free EU roaming policy is ending and that`s important to us as we go abroad several times a year in our motorhome. The initial porting of my old number too...

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