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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Emails not coming through.

I have 02 on my Samsung smart phone. Some emails are taking days to come through to me. I can receive calls from the same person but if they send an email it doesn't turn up for days. Any help?

Resolved! Bill refund

I have spent 5 hours on the phone with 02, I cancelled my phone a month ago and have been billed 3 times. He said yesterday he can refund me but today I got a text that it is a credit - I have left o2 and specifically said I did not want credit as it...

Resolved! Change billing date

Hi. I would like to change my billing date

Resolved! Switching to eSIM and Android to iOS

How do I get an eSIM to use with a new iPhone, replacing my current Android/nanoSIM?

Numbers not showing on my account

Hi there can you help

sim only contract

I would like a live member of staff to contact me regarding renewing sim only contract on a better deal. thanks

Upgrading problem

I am trying to upgrade my phone. Part of the process is to verify my phone number. I should receive 2 texts, the second one with a code. It is not arriving. Please help.

Resolved! Name change

Need to change my surname

Resolved! Chage billing address

I not arrive change my billing address . when I try place an order the card detail show the delivery address and get declined by the bank THANKS

Resolved! My phone number

I have been abroad for the past few months and my o2 bill has been due and the services has been discontinued for my number ********* due to non payment and a debt collector has been assigned will I be able to get my number back if I clear my dues, t...

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