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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8588 Views
  • 1 replies
  • 1 kudos

My O2 app

I’ve been with O2 for years and when I upgraded 2 years ago it won’t let me log on to the app as it says it’s not available to me yet. I’m also having trouble logging on to my O2 online as it says after putting in my email, password and the code that...

Chloe131 by • Level 1: Joiner
  • 393 Views
  • 2 replies
  • 0 kudos

phone not working

my numb is (REMOVED) i can not make a phone call

akbari by • Level 1: Joiner
  • 407 Views
  • 3 replies
  • 0 kudos

Order help

Need info on order placed 

Unknown charge on bill

I have beeb charged £15.99 on my latest bill and i do not know what this is for??

Lynds by • Level 1: Joiner
  • 365 Views
  • 2 replies
  • 0 kudos

Change way receive code

How do I get codes sent to email and not number ? 

Weelou-84 by • Level 1: Joiner
  • 308 Views
  • 2 replies
  • 0 kudos

When will I het my new phone

I ordered a phone tonight a d it say 4 weeks am I able to change it to a phone for asap

Sharell by • Level 1: Joiner
  • 364 Views
  • 2 replies
  • 0 kudos

O2 app

I can access my O2 perfectly fine on the web, but when I try to use the same credentials on the My O2 App, I get the following message:Something went wrong.Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for yo...

demsnpx by • Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Refund

Hi I have left 02 but have now received my final bill which I am trying to claim a refund but signing into 02 app will not allow me to go to my bill and vlaim one also can not find any where to speak to someone about this just being sent round and ro...

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