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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't log into My O2 account because my phone is broken

My phone broke and I have an old one I would like to use an eSIM with. However, I cannot access my O2 account because the old phone is broken and I cannot receive a one-time code over SMS.

Locked out of account

I am travelling abroad and just noticed my bill has not been paid as I changed bank accounts. I am trying to log into MyO2 to change the payment details however O2 are not sending me a 2FA code - they seem to have stopped allowing text messages. I am...

Payment not taken off bill

I made payment but it’s not been credited to my bill

Upgrade

I’m getting an error when I try to upgrade

Enable Wi-Fi calling on Galaxy A6 using a PAYG sim only

I am in "deadspot" with no signal but I have fiber internet. I want to enable Wi Fi calling. Wi-Fi is enabled on my device and connects to my Sky Router just fine. My phone connects to my hub and works well but not for calling in or out bound nor can...

Resolved! Unlock phone

Unlock phone

Resolved! can't log in

I can't log in. I lost my phone and it requires a code that's been sent to it. is there a way around this? I can't fine it anywhere

Resolved! Can do ANYTHING to get my Esim downloaded

Right, this has been driving me absolutely insane. I've jumped through all the hoops I can bare to stand. How the hell do I get this bloody Esim installed on my bloody phone?! I can't scan the QR code, I can't use the advice for when you can't scan t...

Resolved! Change address

I’m trying to update my address to upgrade my phone but it is saying unable to as my bill is being prepared

Upgrade delivery

Hi, I ordered a phone upgrade on a new contract and it says it would was due to be delivered on the 21st however I have not had an email to say it's been dispatched and can not find any info on the status of my order

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