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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Live Chat wont work?

Needed to talk to an adviser about a discount on my account and the virtual assistant sent me via a QR code on my mobile but in MYo2 the chat fails to work every time?So, without phoning o2 I cannot talk to anyone via chat as it keeps sending me arou...

Unwanted Virgin Sim Card Scam

I need to talk to somebody there about an Unwanted Virgin Sim Card - This has been going on for weeks! The Virgin Team have told me to contact you and quote the number #45270256 - Can somebody please respond urgently. I have spoken to endless people ...

Sim only

My sim only deal finishes on the 3 July. As O2 aren't helping me out with a good deal i will be leaving them and going else where. Do i need to do anything to stop it or will it just stop automatically. Also i want to keep my mobile number so how do ...

Resolved! Potential Scam Text

Like a previous reported message I have seen in your discussions, I have just received a text from +447702615095 purporting to be from O2 and telling me my SIM Contract will be limited, as I haven't accepted your new Terms of Use. It includes a link ...

Upgrade from sim only to handset application needs looking at

Hi, This morning I checked my o2 account and it said eligible for an upgrade, I currently have a sim only contract which I have had around 6 months , when I started placing the order I got a message saying it looks like you will pass a credit check s...

You don't have any products or services in this My O2 account.

Hi everyone. I returned to o2 after 15 years or so and I struggle with almost everything. Since I transferred my number from GiffGaff I don't have internet access because the rolling plan I had on my temporary number (the one o2 sent me via post) has...

Resolved! o2 reward voucher

hi i have exchanged rewards for an M&S voucher how long does it take for the voucher to be emailed to me?

Complaints

Hi i wanted to switch from one tariff to another, a certain amount was deducted from my account. Can i be refunded please?

Can't log in on the app/website anymore

Hi everyone,I’ve been an O2 customer for almost 10 years and have always used the My O2 app and website without any issues. However, I can no longer log in—it seems like the system has desynced and is asking me to register again.When I try to complet...

Resolved! My O2 WiFi

I’ve signed up with Virgin Media for a deal that had to include an O2 SIM card. I’m happy with the Virgin Media bit of the deal snd the overall price. However the O2 SIM is of no value or use, as soon as the SIM arrives it will be cut up and consigne...

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