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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 makes it impossible to get the refund.

Received a mail that requires me to add bank details to get a refund. Bank details which you already have since you charged me after our contract ended! You need to get into the app to contact support or add bank details; you cannot access the app wi...

Change nynber

How do I change number

Phone bill

Hi my O2 bill was paid in full this morning I still have no got service back you say a still need to pay something to start service up

email address confirmation

As part of a Virgin deal I have received a SIM card ending 7011. I've received an email asking for confirmation of my email address but the number at the top of the email shows my contact number as 1112. I cannot receive the OTP

cannot get into my account

i no longer get into my o2 account

4g not working or connecting

Hi I was late paying my bill but paid it early today and normally within the hour my phone is back connected and I'm able to use it again. However it's been 12 hours and nothing has happened and I'm still not able to make phone calls or use any roami...

My o2 app

Once I login it says oops 48 hours message even though I’ve had my sim for over a yeat

My app

My O2 app isn't working it keeps saying it takes 48 hours well it's been 3 weeks

esim

I cane to the end of my contract and just needed to get a pay monthly sim as phone still ok. I got an esim as this said saves plastic. But now I have 'primary 'coming up next to names when I go to text. What is this? and text are sending as green not...

I can’t log in to myo2

I can’t log in to pay my bill

O2

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