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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2 App

Everytime I login to the my o2 app it says my account is not available. It has been about 2 weeks since i created my account so much longer than 48 hours which it states. I have however been able to login online just not on the app.

Problem making a Canada call

Why can't I dial up Canada? I am definitely using the right code and number but it doesn't connect.

O2 account

Hi, I was a virgin mobile customer and moved over to O2 I can't seem to find any of my contracts in my account. It says I don't have any products within the account. Please can you help with this?

Resolved! Cancel sim only plan

I want to cancel my sim plan, but keep my number- im changing providers

Issues Logging In

Is anyone else having issues logging into the o2 app? Apparently it's not yet available to me - even though I've been a customer for a number of years. I spoke with someone from o2 on Twitter who told me there was a "known technical issue" with my ac...

O2 app won’t let me log in

I pay my monthly bills on the app as I can’t set up a direct debit. My username and password are correct and I reset it just to be sure but it won’t let me log on, an error comes up. It just says: “something went wrong. Oops my o2 isn’t available to ...

SIM card replacement issue

Dear O2, Hope this email finds you well. I am writing to request help from you on SIM card replacement issue. I lost my SIM card but not my mobile device, so I would like to request a replacement of my SIM card. However, the issue is that when I requ...

my usage

I have just received an alert stating that I have used 80 percent of my 250 gb monthly allowance. I seem only to have used 16 percent with 14 days to go. What has happened? Am I being robbed?

Resolved! Cancel contract

Can I cancel my contract online or do I need to go into store?

Resolved! How to cancel my recurring bill if I live abroad

Hello, I'm a British national who got a 2 year contract for handset and sim in november 2021 for an iphone 13 pro max. I've paid off the contract now but I've been living in China for the past 8 months and will continue to do so for the foreseeable f...

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