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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! VAT Bill

I have been in contact multiple times in the last few weeks in regards to a VAT bill of the purchase of my new mobile device. Please can you email me a VAT breakdown of my most recent purchase so that I can share this with my company. Do not direct m...

Resolved! Albania - Zone 2 - No Bolt-On

I need some help. I'm travelling to Albania next week and I see that the country isn't included within the Europe Zone 1, but is in Zone 2. I'm trying to buy a Zone 2 Bolt-On but there isn't one to be seen. There's only Zone 1 & Zone 3. Any advice is...

Resolved! Cancel contract

How do I cancel my contract

Resolved! Cancel sim

I want to cancel my sim contract as I never signed up for this to renew and it has done it automatically

Resolved! No access to account

I was registered as an O2 business customer for a period of time as I was advised of a better tariff at the time. I switched back 18 months ago but when I log in to the website it still shows me as a business customer but my last statement on there i...

Device plan payments

Since the update to my 02 I cannot find the device plan payment section anywhere?!?I used to be able to make device plan payments and track how much I'd paid and how much left there is to pay. Now I can't find thay segment what so ever. I've got 4 co...

i have locked my sim by entering code incorrectly 3 times

how do i unlock my phone when customer services are closed until 8 am?/

02 has stolen my phone number and lost it!

I purchased a new 02 contract over 2 weeks ago i provided my PAC from 3 network My number was ported to a random stranger.Since then 02 have done nothing but say "we are looking into it" i have spoken to advisors on 02 chat every single day and all i...

Resolved! Email

I need to change my email address for my o2 account

Resolved! Exras which I cacelled charge

Hi,I cancelled few times my extra:Amazon Prime but it always comes back automaticly and now I have been charge for something I cancelled

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