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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My last bill

I just got my last bill £30!!!!

Resolved! phone bill

Hi I am the parent of the phone user (my daughter). I pay the bill. However my daughter now works on board a cruise ship in AmericaWe were shocked to receive a huge bill!As I am not technical, I am unable to understand how to sort. Unfortunately, my ...

Resolved! sharer plan

Hi can i speak to somebody please?

Resolved! change of address

Change of address

Resolved! Direct deb

Where is the option to change my bank detalis? I want it to change my account number for DB

Resolved! Moving number to a new account

My phone has been under my fathers account since I was a kid, I would like to move my number to my own account while also upgrading and I was wondering if that was possible?

Can't sign in to my account

I can't sign in to my o2 account

Stolen phone/SIM & no way to access account or pass security checks

Background:I live in South Africa and my phone with O2 physical SIM was stolen last week. I now need to obtain a SIM and send it to myself (my family) before forwarded to SA via courier. Issues:After 4 hours wasted on three calls to O2 and a Twitter ...

Resolved! Unable to access My02

I am trying to get into my 02 to access my E Sim, however for the security check it only gives me the option to receive a text from either my old phone number (not in use) or my new one that I can’t yet access as I need the sim.

Close my O2 account

Hi,I changed providers and moved my phone number. But I have not received any documents that my O2 account has been closed. I need documents that tell me when my current O2 account has been closed.Thank you in advance.Kind Regards,Igors Prigorkins

O2

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