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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8360 Views
  • 1 replies
  • 1 kudos

HELP

Hi I really need some help, basically I rang O2 today on my phone to claim on my insurance due to my phone being smashed at the back, the claim was successful, I have policy number and another number which i took note of. DPD are collecting my phone ...

Emmah1 by • Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

URGENT

My contract finished. I don’t live in England. I paid my final bill. You charged me for a device plan for a month after the 3 year plan was over. I want the money back. When I try to login to my online account you need to txt me a code to a UK number...

-sha90 by • Level 1: Joiner
  • 260 Views
  • 2 replies
  • 0 kudos

No service

Good morningi am trying to activate my eSIM but unfortunately I have had no service in my phone since talking to o2 yesterday so can not receive any texts to verify the account what do u do?

N11 by • Level 1: Joiner
  • 305 Views
  • 3 replies
  • 0 kudos

cannot pay phone bill

need to pay phone bill off but when trying to do so won't let me get into my o2. cannot access any phone numbers as live in australia and nothing works!!!!!!

lizzie3 by • Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

How to transfer to new O2 sim

Under filling this form:https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form Are "number to be transferred" and "number to change" the same thing?

Dee_Gray by • Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Transfer to new sim

Under filling this form: https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form Are "number to be transferred" and "number to change" the same thing?

Dee_Gray by • Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

Havent used and dont have the sim

Ive been paying for a sim of 5.44 a month and dont have or use the sim..... ive had a bill of 125.44 which shouldnt be right as 1. It was capped and 2. I dont have nor have i used any contract i know this as im threw tesco mobile. Only got that sim c...

Humey by • Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

How to transfer my giffgaff number to a new O2 sim

Hello, I want to order a new O2 sim (new member) and i want to transfer my old giffgaff number to the new O2 sim. I have the PAC Can you please tell me step by step guided instructions? Do i order an O2 sim first? Thank you

Dee_Gray by • Level 1: Joiner
  • 649 Views
  • 2 replies
  • 0 kudos

Bill Enquiry, incorrect invoice

I've been charged 24.99 but on the bill the only things it says I've been charged for is 10.99 for SIM and 13.99 with 7.99 discount. Please explain why I've been charged an additional amount that is not explained on the bill? Regards

____ by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos
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