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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! VPN usage and O2 Travel Bolt On

Hi, I live in the UK and activated the O2 Travel Bolt On (Zone 2)) so I could use my mobile abroad recently, incurring the £6 daily charges. I have returned to the UK now but I regularly use a VPN (non-UK IP) on my mobile. Could using the VPN trigger...

Redeem extras

How I get my extras?

Where is the link to cancel disney plus. Disney direct me to 02

I am really struggling with my mental health today. I am trying to tie up loose ends so that I can relax and not worry about being charged when my trial period ends and cannot find the link to cancel my Disney Subscription. It ends in August but I wa...

Charges to text to abroad

Do I get charged for texting to Portugal from Scotland

Resolved! Cancel insuranc

Hello, how I can cancel my insurance ?

Wont send me anymore messages to login

It’s not letting me recieve anymore messages including my one time passcode, I was getting my account looked at and checked if it was active every so often and now it won’t send me anymore codes

Resolved! what is this number [removed]?

Hello, I noticed this morning that this number [removed] is associated to my account. Could you please let me know what is it for. [mod edit: as this is publicly viewable we've removed the phone number. Thanks ]

O2 app

How to download my o2 app overseas (africa)? My google play store says "it is not available in my country" Is there a way to download it?

Pac code

Hi, I need a PAC code for my phone number, how do I get it? Kind regards

Want to pay but need you to unblock

Hi, i have not pay my bill and my number is not working. Please could you provide me how can i make payment without accesing myo2 as when restarting the account the code is needed goes into my number via msn that I am not receiving as the number is b...

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