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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

02

As an 02 member I was wondering what 02 supplies, I assume that they take care of my Mobile phone usage but I also have an account with BT, I take it that BT is for my Radio and Television, does 02 also supply Television coverage or is that supplied ...

Sim not showing on my account

I have 2 O2 sim cards, but when I log in to my O2 only 1 sim is showing, I am being billed for both sims. The number that is showing on my O2 is [removed] and the number that doesn't appear on my account is [removed] I wish to make changes to my acco...

Viewing bills from 2023

I want to view and download my bills from between March 2023 and September 2023 (7 bills in total). I can view and download my bills dated as of 7 September, but not the earlier ones from last year. The error message states: We're making some updates...

Regarding activation of 15 pound bundle pack

Hlo i used to 15 pound monthly package i just top up i want yo activate my 15 pound package how will i do it ???

my rolling monthly plan not showing

my account has been debited by £20 on 19 July for my rolling plan but my account is not showing that i have one and i am being asked to set one up

Contract

I am trying to find out how long i have left on my contract?

Login o2

Hi, i cant login on Myo2 account, recently I tried to log in, I was redirected to my o2 bisnes account which is out of date since 05/2022, and I cannot log in to my current account and I cannot check how many payments I have left and other important ...

Changing phone number on account

Trying to log into my O2 account and it’s sending messages to a phone number I don’t have any more but I can’t log in to change it

I need to update my email

I set up a contract today, and accidentally gave the email of .co.uk when it should have been .com. I just wish to change this… is it really that hard to be user friendly?

Resolved! Increase data

I have my daughters phone attached tomy account. She has 2GB of data per month. I wish to increase it. How do I do that?

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