Trouble Creating a Virgin Media O2 ID

[NewPhoneHelp]

Hello,

I've recently renegotiated my Virgin Media contract and gained the use of an O2 sim card.

I'm having trouble linking my VM account to my O2 account to create a Virgin Media O2 ID.

To start the process I followed this link:

https://www.virginmedia.com/my-virgin-media/link-sign-in-virgin-media-o2-id?_gl=1*19olbsf*_ga*NTUzNz...

I got as far as the two prompts asking for my O2 login details. I was able to get through the other prompts without any problems.

I entered my email address then my O2 password.

Once continue is pressed the site goes back to asking for my email address.

I can't get any further than this. The site seems to be stuck in a loop of asking for my email after my password is entered.

I tried a few days ago with no luck and I'm still having the same issue this morning.

My O2 login credentials are correct; I can successfully log into the account so I don't think that's the issue.

Has anybody had this problem before?

Thanks

[madasaf1sh]

@NewPhoneHelp 

I would contact Virgin Media if you are starting on that side, and to be honest I don't know anyone who has done this.. 

The reason I say speak to VM is that you are coming from that side of the IDP process...

[pgn]

The system will, when you have satisfied it that your MyO2 credential is valid, then always expect you to login with the password that you have/had for your VirginMedia account, @NewPhoneHelp - oddly. Good luck!

[NewPhoneHelp]

I first asked this question on the VM community forum. I was asked to try the account creation process with a different browser. I tried three browsers across two different computers and the problem remained the same.

Apparently the sub-forum I used is now the responsibility of O2, so I signed up here.

I would like to create a Virgin O2 ID but I'll just start using the SIM without an account If I can't get anywhere.

[Enlli]

Create a MyO2 Account separate to Virgin to start with.

I ran for 6 months before I created an ID. It's no more than a common way of signing into O2 or Virgin. The two are still separate so the ID has little advantage.

[NewPhoneHelp]

I've tired the account merging process twice this afternoon. Now I'm being told that the accounts can't be linked.

I'll not bother with an account. 

I'll send for a PAC code for my current SIM. How do I send the PAC code to O2?

Much apricated

[jonsie]

Guide: How to get your PAC [June 2021 Update]