Hi,
I need to make a final payment to settle my device plan loan but my account with O2 has been cancelled because I moved to another service provider, so I cannot get an itemised bill or see what the additional expenses added on to my device plan are. I also cancelled my direct debit because I last payed my bill in September and then I moved to the new provider. Can I speak to a customer service representative and get an itemised bill before I make a final payment?
Thank you for your help.
