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Data remaining

Marg2
Level 1: Joiner
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on ‎15-09-2023 11:56

on ‎15-09-2023 11:56

Hi

i got a text from O2 saying that I have finished my data. 
however on my O2 it says I still have 3698 MB remaining. 
can you please clarify?

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jonsie
Level 94: Supreme
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on ‎15-09-2023 11:58

on ‎15-09-2023 11:58

What do your own phone logs say your data usage is?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎15-09-2023 12:42

on ‎15-09-2023 12:42

@Marg2 

If you have additional data due to Volt or another added bonus the system will still notify you when you have used the base data that comes with your tariff, however, your MyO2 will show the full amount you have available.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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