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Cannot change tariff

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Markoz2021
Level 1: Joiner
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on ‎11-01-2022 03:07

on ‎11-01-2022 03:07

Good Morning, I've been waiting until I can change my tariff but its been over a year now and I still cannot change it as no options appear. The options I'm looking for is SIM only and they show as blank.

 

Contract name is: O2 Sim Only Unlimited 30D 6GB

 

The webpage response:

 

No tariffs available
There aren't any tariffs for you to change to at the moment. This could be because there aren't any other tariffs suitable for your contract or you may not be able to move to a lower tariff yet.

 

Best Regards, Mark

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MI5
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on ‎11-01-2022 07:58

on ‎11-01-2022 07:58

@Markoz2021 

You need to go to the upgrade options further down the page rather than a tariff change.

Choose to upgrade then select sim cards and other devices.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152361 Posts
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Registered:

on ‎11-01-2022 07:58

on ‎11-01-2022 07:58

@Markoz2021 

You need to go to the upgrade options further down the page rather than a tariff change.

Choose to upgrade then select sim cards and other devices.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Markoz2021
Level 1: Joiner
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on ‎11-01-2022 13:47

on ‎11-01-2022 13:47

Ah brilliant thank you! slight_smile

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MI5
Level 94: Supreme
In response to Markoz2021
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Registered:

on ‎11-01-2022 14:45

on ‎11-01-2022 14:45

No problem and you're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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