Cannot access my o2 app

[K27]

Hi

I keep getting the a message when I try to log in to my O2, telling my 'My O2 is not avail lw to you yet'. I previously had access and do not understand why the change.

I have reset my password via the email that my bills come to but the log in tries to pre populate with an O2 email address  and I don't know why. 

[MI5]

@K27 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2