Spend Caps & Charge to Mobile on O2

[MI5]

*Steps to amend Spend Cap within My O2 and Charge to Mobile section added by @Dave-O2 on 28/11/24*

Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract.

O2 have some excellent help here so I won't repeat it, but some points to note:

• To add or change a cap, you need to log in to your My O2 online or through the app. If you prefer, you can also call Customer Services

The steps to change your Spend Cap is My O2 can be seen below↘️

• Sign in 

• Select Spend Cap 

• Create or edit a Spend Cap and select Confirm Spend Cap choice 

Included.

Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance, such as:

• Additional calls, texts and data usage, when your standard bundle or Bolt On allowance has run out. this includes going outside of the O2 Travel Inclusive and standard O2 Travel allowances. 
• Calling and texting non-geographical or premium rate numbers, aside from those premium rate numbers relating to charities, as these sit outside your Spend Cap, as set out below.
• Calling and texting any international number from the UK.
• Calling and texting any number outside of our Europe Zone, when you’re in our Europe Zone (excluding the UK).
• Calling, texting and using data, when you’re in a country which is outside of our Europe Zone.
• Calling directory enquiry services.
• The charge you pay to O2 for accessing any third party services.

Excluded.

• Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
• The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £6 per day.
• Any charity donations made from your phone.
• Charge to Mobile, such as buying digital content and apps from your phone.
• Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
• Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).

Business customers.

For information relating to business customers, see here

Charge to Mobile

As mentioned above Charge to Mobile is not covered by a Spend Cap, so what is Charge to Mobile?

Charge to Mobile is an easy way to buy digital content. So when you're downloading a new app, ebook or movie, you don't have to spend ages finding your credit or debit card and typing your details in. 

If you're on Pay Monthly, the cost just gets added to your monthly bill. And if you're on Pay As You Go, it comes out of your mobile credit. We only work with sellers we trust and we spot-check services to make sure they meet industry standards.

You can find more information on this including FAQs HERE 

Similar to a Spend Cap, you can also amend your Charge to Mobile limit via My O2. The steps can be seen below ↘️

• Sign In 

• Select Bar & Divert

• Select Charge to Mobile and amend your limit.

If you want to restrict ALL Charge to Mobile services, please contact customer service and this restriction can be added to your account 👍