unbelievable should I Complain

Anonymous · ‎26-01-2011

Hi today I get a courtesy call from 02 to see how Im doing and to thank me for my loyalties ,02 have given me some special treats,only know what one is as you will see why.
We are giving you exclusive cheap phone and sim deal that you can give to a family member or keep for yourself.
02-Do you have family?
Me yes two boys one is on a contract with another provider youngest 16 on 02 pay and go
02 what do you pay to top him up each month
Me I dont he uses his EMA
02 Thats disgusting you make him use tax payers money my money to top up his phone
Me I am trying to teach him to budget
02 In my culture our mothers provide for us until we are 18 ( NEXT BIT HE HAS OBVIOUSLY FANTASISED ABOUT THIS )Makng him live away from home and buy his own food your not a good mother.Exscuse me where did he get this idea from .I thought he was supposed to be telling me about treats . Then he asked how old my sons phone is I say he got it new last year he says dont you know its 2011 now and that phones from 2010.Then he goes back to ranting I cant believe you make him use his college money that should be for books for top up thats disgusting its tax payers money goodbye and hangs up.So I never did find out my treats.Dont know who to complain too and no it wasnt a prank call.

perksie · ‎26-01-2011

What number did they call from?
O2 do use an external company to contact people with sales and offers, and I would imagine they wouldn't be too impressed if you were spoken to like that.

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Anonymous · ‎28-01-2011

THE NUMBER IS 08000641087

jonsie · ‎28-01-2011

Some info here and here.
Definitely complain Link: here.

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Anonymous · ‎28-01-2011

Elsewhere, people have reported being called by Orange from this number. So it does look like a 3r d party. although whether its sanctioned by the network I don't know.

perksie · ‎28-01-2011

O2 are believed to use an external marketing company called LBM, if you got the number you may recognise it here:
http://www.dynamoo.com/diary/lbm-direct-marketing.htm

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Anonymous · ‎30-01-2011

Hi today I get a courtesy call from 02 to see how Im doing and to thank me for my loyalties ,02 have given me some special treats,only know what one is as you will see why.
We are giving you exclusive cheap phone and sim deal that you can give to a family member or keep for yourself.
02-Do you have family?
Me yes two boys one is on a contract with another provider youngest 16 on 02 pay and go
02 what do you pay to top him up each month
Me I dont he uses his EMA
02 Thats disgusting you make him use tax payers money my money to top up his phone
Me I am trying to teach him to budget
02 In my culture our mothers provide for us until we are 18 ( NEXT BIT HE HAS OBVIOUSLY FANTASISED ABOUT THIS )Makng him live away from home and buy his own food your not a good mother.Exscuse me where did he get this idea from .I thought he was supposed to be telling me about treats . Then he asked how old my sons phone is I say he got it new last year he says dont you know its 2011 now and that phones from 2010.Then he goes back to ranting I cant believe you make him use his college money that should be for books for top up thats disgusting its tax payers money goodbye and hangs up.So I never did find out my treats.Dont know who to complain too and no it wasnt a prank call.

All I can say is that whatever culture he represents, must be full of big Mummy's boys! He is just a clown and don't pay any attention to him.
Complain by all means, but I bet it doesn't progress anywhere as this muppet knows he can hide behind the fact he never gave you his name.

Anonymous · ‎30-01-2011

I have just read this bit from an ex-employee. I am tempted to ring LBM up and have some sport with them.

" 3) Rule 3 - play ball for around 2mins....reason....the staff at LBM have very, very short tempers, don't give them ammo to challenge you to a confrontation on the phone...they love having battles with the customers, they called it 'sport!'........When they ask you about your mobile phone, LIE!!!....REASON???....If we couldn't better your current mobile phone tariff...whats the point in trying to make you change networks to 02??? NONE!!!
THIS IS THE CORRECT WAY TO SURVIVE AN LBM CONVERSATION SO GOD HELP YOU!"

If O2 are using cowboys like this, then it is time we asked WHY!!!

Anonymous · ‎06-02-2011

Hi well I did complain and did get satifaction ,I got a long aplologetic phone call from 02 who said if it was one of their callers they would be traced and reprimanded.They said it could be a third party masquarading as 02 or sub contractors any how it was totally unapceptable to be spoken to this way and credited my account with £50 as way of Apology.So I am quite happy with this and glad they took the time to reply.

sheepdog · ‎06-02-2011

Thanks for letting us know the outcome and does show that complaining to o2 works.
Now, I believe its your round then