no signal

nikki0709 · ‎03-05-2018

can someone tell me what the point of having a mobile phone when I cannot make or receive calls indoors !

I have just been in hospital and need my phone to work as expected !!!!

I live in Bristol and think I should have some sort of refund for lack of service !

Anonymous · ‎03-05-2018

@nikki0709 Have you checked to see if there are any issues in the area?

https://status.o2.co.uk

O2 May give you a goodwill gesture if they think it’s warranted. You could complain if you like but it’s in the t&c that signal isn’t 100% guaranteed

https://www.o2.co.uk/how-to-complain

MI5 · ‎03-05-2018

Check our help threads here
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 And here
https://community.o2.co.uk/t5/How-to-Guides/Do-you-have-poor-coverage-signal-Indoors-This-may-help-E...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-05-2018

If you are on contract then try this app over wifi when you have no signal at home

https://www.o2.co.uk/help/apps/o2-ask

If you are P&G think about a change to a network who can give you the coverage you need and deserve.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS