cancel
Showing results for 
Search instead for 
Did you mean: 

latest update wifi assist

drosky
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i brought my daughter a new iphone 5s in August to replace her old one, i increased her data allowance 6 fold, 500mb to 3gb as she kept going just over her limit, this morning with 1 week left to run on this months allowance, she told me she has used up all her data again, blaming the latest update and wifi assist, how can this be?

Message 1 of 5
2,495 Views
1 ACCEPTED SOLUTION

Accepted Solutions

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Because wifi assist was turned on by default, she is correct.
She would be best turning the feature off to save data, as with it on, even if connected to wifi, her phone will still use mobile data to boost the download speed and drain her data allowance.
Message 2 of 5
2,491 Views
4 REPLIES 4

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Because wifi assist was turned on by default, she is correct.
She would be best turning the feature off to save data, as with it on, even if connected to wifi, her phone will still use mobile data to boost the download speed and drain her data allowance.
Message 2 of 5
2,492 Views

PhoneChanger
Level 30: Meditator
  • 1344 Posts
  • 66 Topics
  • 101 Solutions
Registered:
You can turn the feature off in settings -> mobile data then scroll to the end of the list (after all the apps listed) and you will find the setting to disable it.

I have found from experience that it tends to use more if your using Wi-Fi hotspots, rather than home routers.
Message 3 of 5
2,486 Views

MI5
Level 94: Supreme
  • 151816 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
If she knew about wifi assist why did she not turn it off already?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
2,454 Views

Anonymous
Not applicable

Great step-by-step instructions  and clarification guys! thanks for helping the OP so quickly

Message 5 of 5
2,440 Views