General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

VAT invoices

VAT is the LAW, not a "a-la-carte" optional that anyone can just opt out if they "are not in the mood" to output VAT invoices. If I pay VAT, I have the RIGHT to claim it back, this money does not belong to O2, they can not just keep it. Imagine if I'...

More than two-thirds of O2 customers are satisfied with O2s service and would recommend O2 to others

Perusal of this Community suggests that most O2 users feel that the product - the service - that they are paying for is mediocre. However, the Which? magazine annual survey of mobile 'phone users paints a different picture :- Smarty Named Best UK Mob...

Can't access O2 priority

Purchased a new phone around 9months ago from O2 to use priority and it doesn't work with the app when using a business account. So far I'm paying for your overpriced ****** services with non of the benefits. The signal is also terrible.

Not getting mobile data

Hi, I wonder whether anyone else has experienced this. I have unlimited mobile data, but every so often my phone is not connecting to mobile data when I am out and about. I need to have wifi. I have tried everything possible, reset; switching on and ...

Ordered a phone under a 36 months plan and received a charger

I was expecting a package under a 36 months plan which should be a Samsung Galaxy S24 Ultra 5G along with a physical SIM card. But what I received is a Samsung travel adapter instead. So basically the DHL delivery guy dropped it to the GO local shop ...

How shockingly bad o2 are

Phone was on barred for missing my bill date, paid bill and was told restrictions were lifted….. 30 hours later still no service been on phone to o2 11 times for a grand total of 6 hour and 47 minutes to be told it’s the telephone mast in my area is ...

Using Oppo Find X2 Neo in USA

Trying to find out if my Oppo Find X2 Neo will work in USA. IMEI checker says no , list of devices however lists X2 Neo 5G as yes ( presume mine is 5G as uses 5g) is a minefield trying to get an answer for someone not techy. Any help appreciated

Starlink Connectivity for o2

This might be an option for o2 to provide better coverage for Voice and SMS (it wont work for Video) in some areas of the UK that have poor to non-existent coverage https://youtu.be/Qzli-Ww26Qs?t=957 Although SpaceX and T-Mobile in the US, haven't ev...

Scammed by O2

Good morning My name is Oona. I got a call from a Lisa from O2 on 18/4/24. Lisa offered me a promotional discount, and I accepted for £14 monthly this would be for 12 months. We did not discussed any new iPhone to be mailed out to me, and £30 monthly...

Insurance claim

Hi I made an insurance claim they agreed to send me a new phone out next day. I thought great. DPD kept taking pictures of random houses on the street. After 4 missed delivery attempts and several times trying to contact DPD and o2 they both give me ...