General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

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I have been waiting nearly 2 weeks for my new phone to arrive on contract and I paid 30 pound up front and my next bill is due in 6 days and I still don't have the phone and all o2 keep saying is a carrier will pick it up soon any advice

Refund window

Hi all, I have recently had a complaint ongoing and a resolution was provided advising a payment would be made within 16 working days (!) This timeframe seems excessive - and I am more concerned O2 are not actually going to pay me the money they said...

Phone insurance

Hello I’ve made a claim for my phone a week ago and it keeps saying there’s been an incident in the warehouse this happened last Monday why is there no progress and I’ve paid extra money for the fast track so I wouldn’t be without a phone

Statements

Hi,I am unable to view or download any statements for 2023. I am gathering information for a tax return and need to submit these. I have called twice, speaking to Daniel and then Rachel, who were both appeared to be very helpful and went through the ...

Pay as you go SIM

Hi I went to an O2 shop today because I would like to switch to O2 from another provider. I have an eSIM from another country, so I do not use my UK SIM that often, that's why I would like to stick to a pay as you go SIM that I can just top up whenev...

Order stuck in processing for replacement phone

My frustration is getting the better of me and o2 customer service agents are not providing anything useful. I sent my pristine condition phone for repair 30th October. Got told they don’t repair the Honor Magic V3 so they’d send a replacement. Repla...

Three / Vodafone Merger to go Ahead

Can't see anything regarding bandwidth.O2 may end up out in the cold https://www.gov.uk/government/news/cma-clears-vodafone-three-merger-subject-to-legally-binding-commitments

Article : Why is the phone signal so bad in London ?

This is a moderately informative article which probably equally applies to many other towns and cities :- Why is London's phone signal so bad? - by Jim Watersonhttps://www.londoncentric.media/p/why-exactly-is-londons-phone-signal

Still being charged for a phone returned by O2 Switch Up

Hi everyone, I was hoping someone could help me. I returned a Google Pixel 7 via the O2 Switch Up Programme in July 2024 and ordered a Google Pixel 8. My Google Pixel 7 was returned via Royal Mail using a prepaid returns label sent to me by O2 and I ...

7 Ways to Minimize Your Mobile Data Usage on Android

Whilst this article has a US focus, it does provide some useful hints and tips for those UK residents who wish to see their data go that bit further :- 7 Ways to Minimize Your Mobile Data Usage on Androidhttps://www.howtogeek.com/ways-to-minimize-you...