General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Account stuck processing cancellation

I think I must have raised this with every single possible entry point for O2 and nothing is being done so raising here in case anyone has any other ideas. The backstory: I was one of the many who used Switchup to pre-order a Pixel Fold 9 Pro, and it...

Scam Armenia Calls

Not sure if people are aware, but last month I received a call from Armenia and answered it to tell them ‘Go Away’ in not very polite terms. I was charged 3 Pounds for the 5 second privilege. O2 refunded me which is great, but thought I’d make people...

did we all get that scam text or just me? RCS?

Did we all just get a big scam text or?

Upgrade issues

I've contacted customer service multiple times over the past 4 days over phone and chat and probably spoken to about 15 different people and want to share my experience. I've been an 02 customer for about 10 years. Never had any issues or complaints ...

DPD pin nightmare

Hi-Ive been an o2 customer for many years and this is my first post within these forums due to a situation that is riddled with lies, incompetence and downright terrible customer service, the like of which you really couldn’t make up. Some context-My...

Switch UP nightmare DPD pin

You can’t make this stuff up. I decided to do a switch up last Saturday online due to the pixel 9 pro fold not being widely available in stores. Placed order Saturday night and all went thought. I have 3 lines and devices with o2. 2 of them are ipads...

Resolved! DPD Pin - Yes another one

Unfortunately another one..... Ordered on 31st August, delivery attempted today however delivery driver not able to give me the parcel as I didnt have the pin - which was news to me at the time. Frustratingly, done some digging and it appears the SMS...

Website Log on

Why is it now such a ball ache to log in to My O2 webpage on Safari?I never get the so called 2 texts and when I try on my phone it happens straight away. [If it's not broken - why try to fix it?]

Requesting eSim has disconnected my service!

My husband got a new phone, called 202, received an email and later in the day the QR code was available and the esim was installed. He did not get disconnected while waiting for the QR code. I also called 202 on the same day for my new phone esim, w...

Receipt/order number

Where will I find my receipt/order number on my 02 shop receipt?