General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Gimme more rewards or else!

Appreciate the effort in using my reward balance with touch's including the spa industry.

O2 recycle scam!!!

I did the 02 refresh and upgraded my iPhone 7 last week. I went ahead with accepting £175 for my phone via the o2 recycle at the same time as upgrading my contract. I received the packaging and it was flimsy so added some secure bubble wrap and cloth...

Down grade a tariff

I have reached the end of an 18 month Virgin sim only deal. Whilst the unlimited data during this period was fine I didn't need or use anywhere near that amount. Now I want to downgrade to a 50gb sim at £10 pm but when I go into "upgrades" it only sh...

Obsolete, but not gone: The people who won't give up floppy disks

A bit like having a 1990s mobile 'phone :- Obsolete, but not gone: The people who won't give up floppy disks - BBC Futurehttps://www.bbc.com/future/article/20240510-floppy-disks-why-some-people-are-still-in-love-with-this-obsolete-computer-storage-te...

Virgin Media O2 reaches major milestone with 150 Shared Rural Network sites deployed

VMO2 press release :- Virgin Media O2 reaches major milestone with 150 Shared Rural Network sites deployed - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-reaches-major-milestone-with-150-shared-rural-network-sites-deployed/ ISP Rev...

Username change

Can I change my O2 community username or am I stuck with this one now? Around 2 to 3 years ago I made the switch from Samsung to Apple after getting fed up and wanting to change it up and I feel that my username doesn’t really represent me anymore as...

O2 Legacy Account

Hello, I took out a 12 month contract with O2 in November 2023. I received the following email in April: Hi,Urgent reminder about your O2 accountWe’ve been trying to contact you about your mobile services. We’re changing our billing system and, as a ...

London Underground - mobile 'phone coverage

This is a topic that recurs from time to time :- Expanded mobile phone coverage goes live on Elizabeth line and Underground (ianvisits.co.uk)https://www.ianvisits.co.uk/articles/expanded-mobile-phone-coverage-goes-live-on-elizabeth-line-and-undergrou...

Porting problems lasting over 10 days!!!

I got my new sim from o2 and my old number supposed to port on 08/05/2024 but nothing happened. I have tried contacting o2 a number of times where I am told the issue will be resolved but each time I call they say it will take a few more days but not...

I'm about to work abroad, what are my options if my phone is lost or stolen?

Hello, I'm going away for probably a few months for work, so I'm planning ahead to see if I can prepare for the worst case scenario. Let's say: My iPhone is lost or stolen in South Korea, so I purchase a new iPhone, and I need to regain access to / a...