General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

MMS & ACTIVE settings

Just got a new sim free phone ( nokia 3720 classic ) normally just by putting the sim in ( pay&go)& booting up the phone the settings are sent to you in a text , But this never happened . Sending "ACTIVE" to 2020 Get the replay " sorry we have had pr...

appalling and damaging customer service

This is a message I've just sent. Will follow up with what happens.It is unconceivable that paying customers are treated so badly.O2's Customer Service's mistakes have already uselessly costed mea lot of time and will likely cost me more time and mor...

O2 Coverage problems in mid Devon

HiI've been having coverage problems on and off since New Year. Feeling fobbed off with customer service who want to check my handset. I know its not this as my other half and a friend two streets down are having the same problem.Either really low co...

Message delivery report

HiI have set the delivery report for messages to on but I do not receive a message when the message has been delivered to where I am sending it (if that makes sense) I am on pay as you go and also everytime i send a message i get a bleep and on my sc...

not recieving texts

I have a o2 contract phone and my wife has payg o2 phone,up until last week i could send texts to her and she would receive them without problem,she no longer gets my text messages !, i have done the obvious checked the number etc . she gets texts fr...

Used iphone

Hi, first time on here so if I have posted in the wrong place sorry.What it is, my brothers contract has just ended for his iphone 3g and he’s upgraded to the 3gs. He is selling me the 3g one and I need to know what I need to do to change it pay as y...

How long does next day delivery take?

Ok so I ordered a new Simplicity 20 sim on Monday. On 'my orders' in My o2, it says next day delivery. And delivery is 'in progress'. I saw on o2 website somewhere that it takes 1-3 days :robotindifferent:I also ordered an o2 dongle with a PAYG sim y...

NO wifi router option on HTC HD2!!!

Upon receiving my htc hd2 i am pleased, however there appears to be no wi fi router setting so i can use the htc as router and connect my laptop to it. Has anyone else encountered this problem? Is there a way to download it?

"Contact Us" link on front page of o2 site is brok

Well, it's a novel way of improving the response time to customer queries. Could someone else click it to see if it's broken for everyone, or if I'm just lucky?

sms texts not received abroad qatar

I currently have two phones with o2 one contract and one payg i have hadno problems texting my partner who resides in qatar on his 02 iphone or his othermobile payg on qtel network. Two days ago he suddenly stopped receiving text messages to his payg...