General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 webmail threats of suspending account

I have been using o2 webmail for quite some time. As far back as when it was called genie in fact.I joined this forum to see if anybody has had email from any of the following.notifications@o2.co.ukadmin.alrt@o2.co.ukI am asking here because I have h...

How to cancel o2 insurance?

Pretty much what the subject said..Can this be done by phone or email? If it has to be done by letter what is the address and what details have to be included?Thanks

Customer Service agent hung up on me - Totally unacceptable

1) My husband purchased an i-phone for me in December (around December 22nd) in Carphone Warehouse in Grafton Street. I visited the shop later that day to confirm details and sign contracts etc.. I noticed that my date of birth was wrong and alerted ...

incredicall.com

Has anybody else received a text message from "www.incredicall.com" saying that O2 customers are able to use their international dialing system for free as part of your bundled minutes? I was wondering if anyone has used it and if it's what it says i...

Unacceptable Level of Service has left me without a blackber

I phoned your O2 customer services, regarding issues with my Blackberry Pearl 8110. The issue with my phone was that, it had started switching itself off and on intermittently. After searching the blackberry support website site, it stated that to re...

Upload MP3 or WAV to voicemail.

Hi,I have a file I would like to set as my voicemail, I have it as a wav file and as an MP3 file. Playing it through speekers and recording it through the mic on my phone does not work, is there any way I can upload it via a web gateway or similar?

duck's

how come i catch a duck and accept the reward and it does not do what the duck say's it will :robotmad:

Blueroom Account Problem

I have an account with o2 Blueroom, which got suspended a few weeks ago - I think I entered the wrong password too many times.The problem now is that I cannot find a single way to re-activate my account! I have scanned the faqs etc and there is no ex...

top up HELP (NELSON) ??

could someone help i just got my bank statment and say i have top up when i havnt and says card payment to o2 (NELSON)10.00 ??? any help would be great have looked on the net and say its a scam but want to check befor i cancell my card thanks

O2 Complaint. How does this look to other customers?

I have been facing a lot of issue's with O2 lately. I can't seem to get anywhere on the phone. Below is a copy of the e-mail I just sent. How does this look to other O2 customers, and do you have any advice? Thanks for taking the time Hello,First of ...