Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43076 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35042 Views
  • 45 replies
  • 6 kudos

the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

An observation: when I scroll down this frequently-referenced page:https://www.o2.co.uk/international/using-your-phone-abroadI get to a section that says:Yet clicking inside the red outline takes me to https://www.o2.co.uk/shop/international/the-inte...

1000018735.png 1000018736.png
pgn by Level 77: Grand Master
  • 5495 Views
  • 16 replies
  • 2 kudos

iPhone lost then found but blacklisted

I am posting this for anyone else who finds themselves in a similar situation. - I lost my phone on Tuesday so reported it lost to o2 and claimed on external insurance- Wednesday morning new sim arrived in the post- Wednesday afternoon phone was mira...

RIE-114 by Level 1: Joiner
  • 1096 Views
  • 5 replies
  • 1 kudos

Why is this network so unhelpfull

i keep going through to a virtual clueless assistant. I have not had a phone for almost 4 days now. If i try and call someone it goes on the O2 number. It then tells me i have an outstanding amount to pay to get my line re-instated and then in the ne...

Anthjony by Level 1: Joiner
  • 487 Views
  • 2 replies
  • 0 kudos

New Sony phone

Just seen this add pop up. Shocked the resident Sony expert hasn't brought it to our attention, and more than o2 haven't mentioned it either! https://www.sony.co.uk/electronics/xperia-1m6/campaign?cpint=homepage_primary_tout-Primary%20Tout-en_GL-resp...

gmarkj by Level 66: Unequalled
  • 1120 Views
  • 4 replies
  • 0 kudos

From the VMO2 press room

Leaving the vanity metrics behind and focusing on what matters: customer experience - Virgin Media O2https://news.virginmediao2.co.uk/leaving-the-vanity-metrics-behind-and-focusing-on-what-matters-customer-experience/

Oxonian by Level 37: Blazing a Trail
  • 309 Views
  • 0 replies
  • 0 kudos

unlock code

Still waiting for my unlock code ? been 10 days was told it would be 1 week. In this day and age c'mon UNL-A003423

Botneck by Level 1: Joiner
  • 306 Views
  • 2 replies
  • 0 kudos

More scammers

After the first scammer and I knew they were as asked for details then a week later I got another one amd this lady didn’t even stop for a second and it must of been read of a script but same thing as the last scammer saying they have an exclusive 50...

Polly5678 by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Why do o2 use dpd?

Honestly, why would they use the worst courier service for "free next day delivery"?I'm genuinely convinced I won't get my phone. In the last 3 years, Dpd have lost 2 separate parcels and mis-delivered 3 (left in some random persons shed 13 miles awa...

Saz1_1 by Level 1: Joiner
  • 1523 Views
  • 9 replies
  • 0 kudos