General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Store Manchester NEVER VISIT

Bought a new phone from 02 on 1.05.10 and the microphone went, i.e. I could dial calls and hear other people but they could not hear me in less than 4 weeks. This falls under NOT FIT FOR PURPOSE and FAULTY as per the Sale of Goods Act 1979. There ans...

iPad and foreign credit cards

Hello!So O2 have provided clarity on their iPad rates but I can't get an answer to my question and I'm hoping you might be able to assist.I have a colleague coming to the UK with a US iPad. It seems he can pop in to an O2 store and pick up an mSim to...

Did o2 customer service break my phone?!

My wife and I both have iphones (hers is a 3GS / mine's a 3G) and this morning hers was showing "no signal". Mine was completely fine and I'd been using it without any problems.She called o2 customer service who told her to turn our phones off and sw...

O2 Insure problems

Has anyone else had a really hard time getting a claim processed by O2 Insure? I called on Monday morning last week and was advised I'd get a call back within 48 hours.It wasn't until Thursday evening that I spoke to someone who could help - up to th...

joggler

i have just ordered a joggler it sgould be here today its says i need a family bolton but i only want to use it for persoinal use can anyone offer me any advice cause the info on the websites not that clear thanks

O2 website not designed for new (foreign) customers

This is just some general feedback on the O2 website. I'm about to move from overseas to the UK so have been looking at the mobile plans for when I get there. I found what looked to be a good O2 plan on a comparison site so came to the O2 site to hav...

O2 Joggler not going into sleep mode

So I got my Joggler on Friday, but after leaving it on for hours it doesn't seem to go into sleep mode, it just stays on the clock screensaver, I have toyed around with the delays on the screensaver but it doesn't seem to want to work, any ideas?

Moving - No Signal - Contract Advice

Hi all. I'm hoping someone can advise me.Next month I am moving to a small village in the South West that has no 02 signal. I spoke with both 02 customer services and the network coverage team for normal and 3G and both confirmed that the area I am m...

whts the number u text

hey whts the number u txt to claim the extra credit which u have earned over the last month ect o2 did txt me say tht i had 2 pound to claim but a deleted the text by mistake so i dno the number any ideas x thnks

Husband left me and kids- need copies of texts

Hi all,my husband left me and my young children 3 months ago and have since been invloved in a nasty access dispute. I have sent text to him and unfortunately didn't save texts (rather nasty ones) that he sent to me.He's going to use texts i sent to ...